Arenal Suites Puerta del Sol

On arrival, we received a 15 minute in-person tour of our room, instruction as to how to use the washing machine, and a map of the important sites in the area. The hotel is in an excellent location, just steps from the Puerta del Sol, the metro, many restaurants, bars and shopping. Our large apartment was outstanding - with a modern kitchen, a dining room table for 4, a washing machine, an living room with a large sofa and TV, two bathrooms, and a bedroom with a queen size comfortable bed. WE could walk to the Royal Palace, the Royal Collection Gallery, the Prado museum, the Thyssen museum, and the Gran Via. We would highly recommend staying at this property.

The location was excellent -- just off the Puerta del Sol and convenient walking distance to everything in old Madrid. Cristian, our host, was wonderful. He was so helpful and personable; he even helped us with our luggage. There is a luggage storage place in the building next to the back lobby entrance where you can store your luggage until check-in. The apartment was spotless, well-furnished, and quite comfortable.

Our suitcase got lost at the airport so we needed 4h for complaining at the airport. So we arrived very late in the evening, but Mr. Pablo the very good guy of Arenal Suites was during the time always on phone and gave us the keys. Five stars for him. We found the accommodation, which is situated only 3 minutes to go close to the central place Sol. Instead of this our flat wasn't loud. The flat we had, was just so like in the written advertisment. We enjoyed our trip to Madrid very much

Christian met us at the door and helped us with our luggage up to the elevator on the first floor. He showed us around the apartment and showed us how to use the washer/dryer which we greatly appreciated. They gave us fresh towels and more coffee every two days which was nice. The frig had a freezer. The kitchen was a nice size for cooking and basic pots, pans and cooking utensils are supplied. If you intend to cook you'll need your own salt, pepper etc. also no hot pads.The place was very clean and quiet. It was a great location as we could walk to most places we wanted to see. Christian and Maria were very kind and helpful. Christian even took the time to draw us a map of different places nearby to visit and some recommended areas for eating. If we ever have the good fortune to return to Madrid we would definitely stay there again!

This apartment exceeded my expectations; updated/modern in a historic setting! Very family friendly, it was extremely clean, provided a full kitchen with all the amenities you would need, had a very comfortable bed, and clean towels provided daily. It was centrally located in Puerta del Sol, so you could walk to stores, restaurants and many historical sites. A few minutes walk to taxi, bus or train if you want to explore outside the area. There is a market and large department store adjacent to the building for all your needs. Christian was very friendly and helpful, providing us with anything we needed, including suggestions for things to do and see, directions to get there, places to eat, and more. I highly recommend this apartment for your visit to Madrid.